Shipping Policy
Shipping Policy - UrbanStorex.com
Welcome to UrbanStorex.com! We're excited that you've chosen to shop with us. We believe that fast, reliable, and affordable shipping is a key part of your shopping experience. Please review our shipping policy below for details on processing, shipping options, and how we handle your orders.
Processing Time
- All orders are processed within 1-2 business days after being placed, excluding weekends and holidays.
- You will receive an order confirmation email as soon as you make a purchase and another email with tracking details once your order has been shipped.
Shipping Methods & Delivery Time
We offer multiple shipping options to meet your needs. Estimated delivery times depend on the shipping method you select and the delivery location:
- Standard Shipping – 3-7 business days
- Expedited Shipping – 2-4 business days
- Priority Shipping – 1-3 business days
Delivery times may vary due to high demand, shipping carrier delays, or weather conditions.
Shipping Rates
Shipping costs are calculated at checkout based on your order's size, weight, and destination. You’ll have the opportunity to review the final shipping cost before completing your purchase.
We offer free standard shipping on all orders over $50 within the United States. For international orders, shipping rates will be shown at checkout.
International Shipping
- Countries We Ship To: We currently ship to most countries globally.
- Customs & Duties: International shipments may incur additional customs fees, taxes, or import duties. These are the responsibility of the customer and will be collected by the shipping carrier. Please check with your local customs office for more information.
Order Tracking
Once your order ships, we will send you a tracking number by email. You can use this to track the status of your delivery. Please allow up to 48 hours for the tracking link to update after receiving your shipping confirmation.
Shipping Delays
While we strive to ship orders quickly, sometimes delays may happen due to factors like high demand, holidays, or unforeseen carrier issues. If your order does not arrive within the expected time frame, please contact our customer support team, and we will assist you with resolving the issue.
Incorrect Shipping Information
To ensure your order is delivered promptly, please make sure that your shipping address is entered correctly at checkout. UrbanStorex.com is not responsible for any delays or non-delivery caused by incorrect or incomplete address information. If you notice an error after placing your order, please contact us immediately at [Your Contact Email].
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of receiving tracking information. We will work with the carrier to investigate and resolve the issue, ensuring that you’re fully satisfied with your purchase.
Customer Support
If you have any questions or need assistance regarding shipping, please don’t hesitate to reach out:
Email:
Phone:
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (excluding holidays)
We appreciate your business and are here to make sure your experience with UrbanStorex.com is smooth, fast, and enjoyable. Thank you for choosing us!